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Processing
Time: Please allow 1-2 business
days for orders to fully process prior to shipment.
Cut-off time for ground shipments is 4pm EST and for same day/express
shipping orders
must be placed by 2pm EST. Orders placed after this time will ship out
within 1-2 business days.
Our
Shipping Methods: Orders
ship via USPS, UPS, or Federal Express, and will be indicated on your
order. The customer is responsible for all shipping and freight charges;
the default delivery method is FOB (The
term FOB shipping point is a contraction of the term "Free on
Board Shipping Point." The term means that the buyer takes
delivery of goods being shipped to it by a supplier once the goods leave
the supplier's shipping dock.), unless stated otherwise. Please allow
one to two business days to process all orders. To ensure the safety of large orders we automatically require a
signature upon delivery for all shipments over $500.
Email
Confirmation: When
your order has shipped, you will receive an email notification and a
tracking number.
We
have a Will Call
option: At this time, please allow 24
hours from the time your order is placed and processed, depending on the size of your
order. Pick up time and location will be determined at time of order
processing. Scratching
Post Hours of Operation: 9:00 a.m. - 4:00 p.m. Monday through Friday, with
some exceptions. Important: Please have your order confirmation
number ready when you pick up your order. 
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